Kuwait Hospital - Kuwait City - Answer all inbound calls from clients and other external/ internal parties within Corporate Office and Business Units in an efficient and professional manner . Utilize Appointment system to schedule, change or cancel appointments, register patients and accurately, document all patient requests and information within set guidelines. Interacts with patients and other parties to answer telephone inquiries, make appointments, troubleshoot problems, provide information and evaluate patient needs over the telephone. Respond to incoming phone requests from patients and internal staff with courteous and accurate information. Maintaining Patient Confidentiality. Excellent Patient Services as to all callers and inquiries per set standards. Direct calls to the appropriate offices and parties. Act as a liaison with patients, general practitioners, health care professionals, and patient's family members in a compassionate and kind manner. Seek and communicating information between patients ...
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