Santy Technology FZ-LLC - Dubai - Duties & Responsibilities l\[ Hiring, training, coaching, and leading call center representatives as they provide support for customers. l\[ Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives l\[ Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees. l\[ Assisting other management team members in identifying trends and establishing call center goals. l\[ Ensuring staff members are achieving desired service levels and telesales. l\[ Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. l\[ Taking on other tasks or projects to support employees, other managers, and call center operations. l\[ Devel...
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