Kuwait City - Chat agents communicate with customers through live chat or social media or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it’s important that chat agents be comfortable communicating directly with customers. SPECIFIC ACCOUNTABILITIES: To keep customers happy and successfully solve any problems that may arise, chat agents perform a range of tasks. Based on the job listings we analyzed, chat agents are expected to take on these duties and responsibilities. Receive and Promptly Respond to Customer Queries Document Issues and Resolutions Learn About New Products and Services Develop Customer Service Solutions Identify Possible Website/App Errors Customer service – It’s essential that they have strong customer service skills ▪ Organization skills – Chat agents are responsible for recording and documenting each question or problem as well as each respective answer or solution. Because of this, chat agen...
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