Customer Service Team Leader

Posted By Gulf Recruitments
Kuwait City - Auditing the daily work and practices of all the Customer Service Team and assure that all their work applies to the Customer Service SOP guidelines To provide support to all team members, when needed Ensuring the team members are effectively providing information to customer in a prompt manor Responsible for organizing tasks between team members, according to business requirements Accountable for coordination team shifts, leaves and vacations. Handling inbound and outbound calls Handling complaints with its different aspects and full coordination over it with the concerned department (Sales or Operations Depts.) Meeting up with customers to resolve major issues, if required. Daily work reports. Coordination with other departments on all your daily aspects of work in the department VIP customers handling Working on internal policies and communication to ensure excellence. Developing / enhancing processes to facilitate and standardize all ...

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