Health Assurance Hospitals Company- DHAMAN - Kuwait City - Answer all inbound calls from clients and other external/ internal parties of Primary Healthcare Centers in an efficient and professional manner Schedule different types of appointments for clients and other external/ internal parties, depending on their needs and provide advice to clients who requires assistance as needed. Assist clients over the phone with requests such as appointment information, rescheduling an existing appointment, and FAQs about the services. Refer clients’ complaints to the concerned department to ensure complaints are resolved in a timely manner within the stipulated timeline with high efficiency and effectiveness, in order to maintain customer satisfaction. Prepare periodic reports of all complaints to be submitted to the Customer Service Manager in order to record, track and recognize customer’s complaint trends and keep a detailed record of this information in order to minimize recorded issues in future. Update the call centre filing syst...
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