Alyasra Fashion - Kuwait City - 1. People Management: - Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives. - Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits. - Set shop team attendance schedules according to business needs ad follow up implementation. - Manage all inter shops transfers and communicate properly to area manager - Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation. - Handle team grievances and disciplines 2. Sales Management: - Set targets for team daily/weekly/monthly. - Motivate team to achieve their individual and store targets, and determine top and low performers - Analyze shop and brand performance and take necessary action with approval from area manager. - Support all marketing activities 3. Customer Service: - Demonstrate six steps with outstanding customer service a...
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