Alghanim Industries - Al Ahmadi, Kuwait - - Answers customers’ queries. - Understands and fulfil customer needs and requirements. - Maintains positive attitude during customers’ interactions. - Ensures sales activities are handled in line with Alghanim policy. - Supports in solving customer concerns/complaints. - Works in coordination with Section Heads to provide excellent customer service. - Keeps all company information including sales figures strictly confidential. - Follows Alghanim policies and guidelines. - Demonstrates high problem solving skills. - Practices high knowledge of Alghanim major functions and responsibilities. - Follows-up on pending customer issues with effective use of computer applications and telephone etiquette. - Being aware of business KPIs and objectives. - Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc… - Contributes to cost control and minimizing theft measures....
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