MetLife - Dubai - Job Description 1. JOB DETAILS: Position Title: Application Maintenance & Support Lead Reports to: CIO Gulf Department: IT Division: EMEA Job Code: Prepared / Revised on: September 2019 Name Ayyappan Purushothaman 2. JOB PURPOSE: Lead the Application Maintenance & Support. Description Play the relationship lead role connecting the Gulf Business Leads (All LOB Heads) & the AMS Support Team. Manage the AMS Team and prioritize the critical/priority tickets that are major pain points for the Business Channels. Direct the AMS Support Team with the necessary technology & functional inputs for critical support activities. Ensure the Service tickets are resolved within the SLA (Service level Agreement). Work closely with the Gulf CIO for Budget, Planning & New System deployments. Prepare monthly AMS Status/Dashboard Reports and communicate to the Gulf CIO. Manage the Application Maintenance & Support functions for the MetLife Gulf Business Systems and ensure ...
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