Etihad Airways - Abu Dhabi - A key point of contact for employees and managers providing support and guidance, including assisting colleagues with items of a personal nature. On call 24/7 on a rotational basis dealing with employee issues and well-being. Job purpose includes and is not exhaustive of dealing with minor level counseling and well-being issues, arrest and/or imprisonment, death of an employee and bereavement support for family members JOB ACCOUNTABILITIES Act as the key contact to colleagues, listening to concerns and providing immediate responses in relation issues of a personal nature with a view to resolving problems. Providing solution focused counseling when required. Act as the key liaison with internal and external parties in the event of incident, facilitating & expediting to satisfactory conclusion. Provide assistance to colleague, including provide assistance out of hours (see point 3. Communication & working relationships). Participate in the induction program, ‘Marhaba’ and other de...
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