Customer Feedback Officer - ضابط تعليقات عملاء

Posted By Gulf Recruitments
Kuwait Finance House - Kuwait City - To assist in performing customer feedback surveys, collect customer feedback and experience and report customer needs and expectations that support the management to take business critical decisions using high quality and unbiased data. Detailed Description Customer Feedback · Assist in searching and gathering customer data needed for high level reports for the senior management team detailing results of customer data analysis. · Record and report customer observations and comments about KFH channels and touch points. · Conduct qualitative or quantitative surveys to collect customer feedback, which may involve field, call or focus group interview. · Collect customer feedback, experience and expectations towards the service channel and own staff · Report needful areas for customer service enhancement. · Update a database of market, customers, and competitor's information and intelligence in order to build a shareable content with senior management team for decision making...

more Latest Kuwait Jobs
Get it on Google Play