Vostok HVAC - Kuwait City - Answer inbound calls as well as making outbound calls to assist customers who have specific inquiries Build customer’s interest in the services and products offered by the company Provide personalized customer service of the highest level assuring a prompt and an accurate responds to be provided on their inquiries Update the existing databases with changes and the status of each customer/prospective customer Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties Follow up the calls of the client with clerical duties which includes faxing, emailing, filling up paperwork, and liaising with other departments Evaluate account status at point of contact by analyzing information and recommending solutions to resolve the Card member’s issues Other assigned tasks by the customer service supervisors & manager...
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