• Work independently and with the team to understand project requirements, existing implementations and build or maintain the technical aspects of IVR / SMS applications including but not restricted to analysis, design, estimation, optimization and development of business requirements.
• Understanding the coding structure, application blocks and adapt to standards followed
• Perform initial design reviews and recommend improvements
• Write clear codes and prepare coding documentations
• Assist in timely L2/L3 troubleshooting of IVR / Voice Applications
• Experience working in a structured waterfall / agile development process
• Participate in the set-up and deployments in all environments including production.
• Conduct code reviews, testing and work closely with QA team (where applicable) for SIT and with business for UAT
• Contribute to the overall enterprise architecture
• Support the training of team members on existing business processes, application issues and required tools
• Debug and troubleshoot the code for issues
• Logical analysis & strong in programming skills
• Readily available libraries knowledge to use and integrate for predefined features
• Document all requirements functionally and technically
Role dimensions
Direct reports to this position: This position has no direct reports. The role also works with project teams across the banking domains to support customer centric outcomes.
Expected Hours of Work: This is a full-time position.
Key Relationships
Internal
• All departments External
• Vendors
Key decision-making in this role
• Creativity and innovation
• Planning and organizing
• Knowledge sharing
• Verbal and written communication skills
• Banking knowledge
• Complaint handling skills
• Flexibility
• Team work and coordination
• Problem solving and analysis
• Establish best practices in application development
Key challenges in achieving goal(s)
• Consultation across multiple teams to build capability
• Managing competing priorities.
Qualifications, Experience and Competencies:
Education:
Professional Certification
Master degree in Information Technology
Certification in IVR / Voice Technology
Skills & Experience: • Strong programming knowledge in Altitude uCI framework and script language.
• Extensive knowledge in CISCO telephony
• Expert in real-time Telecommunication, TCP/IP, Client/Server and networking applications.
• Programming knowledge in Java/ VB .net / C#/.Net 3.5 or above/ASP.net 3.5 or above is preferable.
• Experience in ActiveX technologies like COM, DCOM, TCP / IP programming.
• Comprehensive experience ADO.net to access various legacy system like AS400, Oracle, Informix and SQL server
• Comprehensive knowledge on Multi-Platform / Multi-Architecture App Development.
• Knowledge in Microsoft SSRS reporting and version management tool are added advantage.
• Strong collaboration and investigative skills and the ability to cross-reference information for accuracy.
• Strong verbal and written skills, especially around code documentation.
• Ability to work in a team environment, independently, take direction, and follow instructions.
• Ability to work under pressure, multitask and adapt quickly to changing priorities.
• Banking knowledge preferred.
Job Details
| Posted Date: | 2019-05-20 |
| Job Location: | Doha, Qatar |
| Job Role: | Information Technology |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Degree: | Master's degree |
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