Customer Service Agent

Posted By Gulf Recruitments
Dar Al-Shifa Hospital - Kuwait - 1- Answer and direct incoming phone calls to appropriate individuals. 2- Greet patients/clients, secure nature of visits and direct to appropriate individual, provide routine information about the hospital when necessary. 3- Receive, screen, interview, and register patients for clinics. 4- Handle phone enquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments. 5- Review patient admission records to ascertain insurance coverage and the possible need for financial assistance; obtain insurance authorizations or initiate applications for public assistance as indicated. 6- Counsel patients and families regarding financial issues such as insurance, eligibility for assistance and verify insurance coverage with insurance companies. 7- Record patient demographic, insurance, and billing codes into registration and billing system; research missing information on intake forms; obtain signature...

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