Silkor - Laser Medical Center - Kuwait City - 1. Role A Branch Coordinator or An Assistant Branch Manager is in charge of assisting the Branch Manager in the management and operation of the Silkor centre, and ensuring the highest quality of service to, and an enjoyable experience for, Silkor’s clients. A Branch Coordinator or An Assistant Branch Manager serves as a personal representative of Silkor. 2. Duties & Responsibilities The responsibilities of a Branch Coordinator or An Assistant Branch Manager include the following: a. Handle incoming calls; b. Schedule, follow up and reconfirm appointments; c. Maintain contact with employees to ensure a proper work flow and that client matters are well addressed; d. Integrate and up-date client files; e. Handle client payments; f. Manage, organize, and update relevant data; g. Manage and control stocks; h. Provide, and ensure remarkable customer service is provided, to clients; i. Perform/monitor opening and closing duties; j. Report any concern/setback/complaint from ...
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