Front Office Agent - Retaj Hotels and Hospitality

Posted By Gulf Recruitments

Main Responsibilities:

  • Always greet guests in a friendly and professional manner according to Hotel's standards

  • Engage each guest as a unique individual and listen attentively to their requests

  • Perform accurate check-ins and check-outs of guests daily

  • Answer the telephone in a timely and professional manner

  • Make reservations over the phone and in person - Run daily reports to check reservations for accuracy and identify any special requests

  • Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift

  • Anticipate and address guest’s service needs

  • Listen to guest’s complaints or concerns and resolve their issue in a timely manner

  • Promote a safe working environment

  • Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary

  • Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards

  • Comply with the Hotel Policies, Procedures and Code of Ethics

  • Performs any additional tasks which are assigned by management

Job Details

Posted Date: 2019-04-23
Job Location: Doha, Qatar
Job Role: Hospitality and Tourism
Company Industry: Hospitality/Tourism/Travel

Preferred Candidate

Career Level: Entry Level
Degree: Bachelor's degree

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