Main Responsibilities:
- Always greet guests in a friendly and professional manner according to Hotel's standards
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-ins and check-outs of guests daily
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person - Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
- Anticipate and address guest’s service needs
- Listen to guest’s complaints or concerns and resolve their issue in a timely manner
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
- Comply with the Hotel Policies, Procedures and Code of Ethics
- Performs any additional tasks which are assigned by management
Job Details
Posted Date: | 2019-04-23 |
Job Location: | Doha, Qatar |
Job Role: | Hospitality and Tourism |
Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
Career Level: | Entry Level |
Degree: | Bachelor's degree |
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