Functions :
- Creating and developing new innovative ways to communicate the company message to the existing customers.
- Servicing clients in an efficient manner as per approved standards and promises.
- Problem solving and investigate roles when a client complains by tracing the issue that led up to a complaint and discover a backup plan to keep the client satisfied with close coordination with the Management.
- Responding to and coordinating all internal meeting requests.
- Follow-up, supervise, inspect and control every details after-sale from the receipt of signed quotation to delivery.
- Call customers within few days after the receipt of contract signed to confirm the date and time of delivery; Solve customers' problems after-sale; Final call to thank customers; Another call after 3 months of delivery to assure customers satisfaction.
- Follow-up the guarantee & warranty service if any with customers and suppliers.
- Follow up the stock of materials periodically to keep a balanced stock.
- Prepare periodical reports to ensure smooth work flow.
- Customer oriented leader and coordination with principal companies.
Job Details
| Posted Date: | 2019-04-08 |
| Job Location: | Doha, Qatar |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Warehousing |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Female |
| Nationality: | Jordan; Syria; Tunisia |
| Degree: | Bachelor's degree |
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