Gulf Insurance Co. - Kuwait City - To interact with customers to provide and process information in response to inquiries, concern and requests about products and services. To uphold the company’s ethics, operating policies and conform with the department work instructions. Professionally handles incoming requests from customers and ensures that issues are promptly and thoroughly resolved. Directs customers’ requests and unsolved issues to the concerned departments and follows-up until the issues are successfully closed. Educates the customer where applicable to prevent the need for future contacts. Maintains a balance between company policy and customer benefit in decision-making. Manages the customers’ record of inquiries and complaints. Assists in generating reports related to customer service. Any other task related to customer service....
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