AccorHotels - Kuwait - - To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill. - To carry out all the day-to-day Front Office operations associated with the guests. - To manage the hotel petty cash and the sale of rooms in he hotel. - To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures. - Establish good working relationships with the guests and your colleagues. - Ensure that the guest service is excellent so that he/she will return to the hotel. - Update Guest history. - Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel. - Know the pricing policy of the hotel. - Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible. - Follow up on the guest requests and ensure it is done or offer alternative solution. ...
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