Concierge / Customer Service / Admin. Asst. - Male - Arabic

• Deal directly with customers either by telephone, electronically or face to face.
• Directs customers to online resources.
• Updates customer records in the system, including notes about interactions.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Organize workflow to meet customer timeframes.
• Update and maintain customer database.
• Communicate and coordinate with internal departments.
• Provide feedback on the efficiency of the customer service process.
• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Track record of over-achieving quota.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Managing digital marketing tools and social media sources (Facebook, Twitter, Instagram, etc.) to ensure Company exposure and interaction with prospective clients and existing tenants.
• Managing existing Webpage and arrange events via on-line calendar postings.

Job Details

Preferred Candidate