WARBA Insurance - Kuwait City - Role Purpose Summary: Handle and administer claims across all LOB from the start through to settlement. Follow standard operating procedures and highlight / escalate any concerns or potential fraud. Essential experience - FGA & Marine & Life background Key Responsibilities and Accountabilities: Respond to contact received from customers, third parties, Insurers and Brokers (this could be in writing, via telephone or in person) providing advice on making a claim and the processes involved Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines Process new insurance claims notifications, collecting accurate information and documents to proceed with a claim Follow SOP’s to effectively handle claims paperwork, analyzing claims made by a policymaker, monitoring the progress of a claim Control and co-ordinate the claims files Deal with Third Party claims, establish liability, recommend appointment...
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