Kuwait City - Regularly visit all outlets and inspect them. Take required actions to maintain daily F&B operations as per highest quality standards while achieving high level of customer satisfaction. Maintain operational budget for all outlets regarding supplies and labor and take corrective action as required. Ensure standard operating procedures (SOPs) for each concept are followed in front- and back-of-the-house. Oversee maintenance work in outlets is completed on time, as per budget and specifications. Ensure customer complaints are resolved. Follow-up on action plans for each outlet. Conduct regular sales meeting with Restaurant Managers and Supervisors. Follow-up with other departments to ensure concerns of outlets are resolved. Monitor forecasts, sales and financial analysis of outlets and take required action based on them. Ensure new and existing staff is sufficiently trained in coordination with L&D department. Motivate and supervise staff and solve any employee related issues....
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