Fairmont - Ajman - Reporting to the Royal Service Supervisor, responsibilities and essential job functions include but are not limited to the following: Responds to all incoming calls complying with FHR standards, and transfers them to the appropriate destination. Takes full accountability for all internal and external guest requests, transmitting the information to the responsible department. Logs all requests and ensures timely follow up to ensure a seamless service experience for guests. Ensures all wake-up calls are accurately logged and executed. Ensures that all telephone extension lists are maintained and updated regularly. Have a full working knowledge of emergency procedures; ensuring telephones are answered whilst coordinating communication until final evacuation. Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment. Handles emergency line and elevators emergency alarms, working alongside Engineering to schedule regular maintenanc...
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