Mark Williams - Dubai - Salary: Negotiable Location: Dubai Ref: BR216 Mark Williams are working with a leading insurance company in Dubai to recruit a graduate level Desktop Support Engineer to help install, upgrade and troubleshoot hardware and software systems Role: To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions You should also be familiar with remote troubleshooting techniques Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the...
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