Health Assurance Hospitals Company- DHAMAN - Kuwait City - Job purpose : Responsible for serving DHAMAN's clients by answering incoming calls and guest patients inquiries and questions, make/reschedule appointments, handle & follow up complaints within DHAMAN's Medical Centres to ensure high customer satisfaction Key Roles and Responsibilities Policies & processes Implement Customer Service policies and follow the set processes in order to achieve the Department's objectives. Customer Service Activities Organize the Primary Healthcare Centre administration processes by making appointments and scheduling visits for the patients to ease providing the required medical treatment. Responsible for answering Primary Healthcare Centre phone calls including checking with relevant Physicians and confirming appointments, taking appropriate messages, and answering multi-line telephone. Greet patients & their families, direct them to specific destinations within the primary healthcare centre, and assist them in automated queue registra...
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