Customer Care Specialist (Full-time Contractor)

The role is responsible for handling multiple customer care tasks and activities including but not limited to inbound/outbound calls, technical calls, emails, online communication, trouble tickets and customer complaints/escalations. It is an integral part of the Customer Care team and applies to both business and consumer customer segments.

1. Teamwork:

• Interacts with colleagues in an effective manner. Respects others and works well within the team.

• Work as part of a team to ensure offering a really awesome customer experience at all times.

2. Communication:

• Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication.

3. Customer Focus:
• Concerned to provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met.
• Own and manage the customer relationship: resolving queries efficiently and effectively.
• Handle customer care tasks as per defined productivity and Quality targets.
• Ensure service level agreements are met and maintained.
• Delivering awesome customer experience through meeting targets for CDI (Customer Delight Index) and receiving Compliments and appreciation from customers and colleagues
• Be proactive in regards to the improvement of processes and procedures.
• Use the job tools (telephone and computer) effectively.

• Accuracy in handling all assigned tasks.

4. Resilience

• Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions

5. Analytical

• Makes systematic and rational judgments based on information and relevant assumptions

Job Details

Preferred Candidate