First Abu Dhabi Bank - Abu Dhabi - Key Accountabilities: Review client Service Level Agreements and have mechanism to monitor adherence to the SLA. Ensure proper maintenance of service level agreement for each process and monitored identification of cost effective improvements. Work closely with the sales team and relevant stakeholders in acquiring new clients for Custody business Manage the entire calling process and daily client interface To support the sales team in their revenue generation efforts Support assigned clients due diligence visits, questionnaires, RFPs & RFIs and ensure delivery to the Service level agreements in place. Comply with the custody and group policies Communicate client demands to both the market and the regulator Working closely with Relationship Managers / Securities Services sales team in exploring new business mandates from new / existing clients by gaining a good understanding of client investment strategies and requirements Ensuring up-to-date service profile and ensuring time...
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