Etihad Airways - Abu Dhabi - Oversee and monitor the daily activities and provide guidance to other resources within the customer service and operational area, to provide excellent customer service in the most effective and timely manner to increase satisfaction and, where possible, revenues. JOB RESPONSIBILITIES Customer Service: Provide quality customer support by answering customer calls, gathering and analyzing information, resolving customer problems or escalating issues to 2nd level support departments. Products: Conduct classroom and on-site training on all Amadeus related products such as, but not limited to: basic functionality, central ticketing, reissue, refunds, customer profiles, MCO, hotels & cars, queues, advanced fares, tips & tricks. Training programmes: Prepare and update documentation to enable and ensure agents fully use the Amadeus functionalities. Customer Satisfaction: Carry out field support visits to key customers to increase their product knowledge and customer satisfaction. Busi...
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