Guest Relations Representative

Posted By Gulf Recruitments
Kuwait City - Guest Relations representative will be responsible for handling Guests' enquiries, requests and comments. He needs to achieve a highly service standard which beyond Guests' expectation proactively. Guest Relations Representative may also reply Guest's feedback via emails, letters and inbound calls. Ensure all incoming cases are prioritized and managed in terms of severity and urgency for efficient and effective handling. Work with other Line Of Business to maintain a consistent Guest Service standard is required. Skills - Minimum Diploma or Bachelor Degree in Hotel Management, Hospitality, Tourism Management, Public Relations and Communications and other related fields - 0-2 years of oriented experience in customer service or complaint handlings - Ability to perform in a fast-paced and sometimes stressful working environment - Ability to reflect a professional image while maintaining Guest privacy - Good command of both written and spoken Arabic and English as well - Prof...

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