Commercial Bank of Kuwait - Kuwait - - Acts as the point person for all on-us and off-us disputed transactions and fraud reported cases. - To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. - Conducts preliminary investigation on every case received (for the retrieval request and chargeback). - Handle customers, CBK Cardholders, Merchants, Call Centre and Branch queries/ disputes and process incoming Chargeback's / Retrieval Requests within defined time frames. - Full understanding of Visa Online (VOL) and MasterCard Online System (MOL). - Prepares letter to merchants on the chargeback and retrieval requests received from issuing banks. - Coordinates with merchants, cardholders and issuing banks for additional requirements and resolution of cases. - Processes disputed transactions in terms of scheme guidelines. - Prepares Exhibit, CSD and other supporting documents for VISA and MasterCard. - Monitors incoming, outgoing Chargeback's (1st and 2nd), retrieval...
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