Burgan Bank - Kuwait City - 1.Responds to and resolves routine sales and/or service inquiries and problems on a single product line or basic number of multiple products received via telephone, according to established procedures and standards and the Bank's service quality focus; refers complex problems as appropriate. Respond to all customers inquiries. 2.Seeks opportunities to attract, retain and expand customer relationships as appropriate. Assesses customer needs and describes recommended product features and benefits to existing and potential customers; refers complex sales opportunities as appropriate. 3.Attend to customer queries & ensure achievement of customer service targets in terms of response time & query resolution. 4.Analyzes and reconstructs account activity or advises of inquiry or application status as required to respond to the customer. 5.Provides timely, complete and accurate response to the customer; completes required adjustments and transactions and ensures correct implementation. ...
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