McGregor Boyall - Dubai - Key Accountabilities: Strategic Contribution: In coordination with the operations, reinsurance, and claims team, develop the long-term strategies and objectives for the Centralized Operations Department in line with overall business goals, enabling growth and profitability targets Policies, processes & Procedures: Direct the development and oversee the implementation of efficient policies, processes, procedures and controls for the centralised operations department Operational Accountabilities: Direct the customer services activities to enhance customer satisfaction, improve CS delivery processes and business cost efficiency; support the bancassurance team in operations and services Set up centralised processing structure that unifies processing, drives economies and better optimization of skill sets Leadership – setting individual objectives, managing performance developing and motivating staff Continuous improvement: lead and direct the continuous review and improvement of prac...
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