Cobalt Abu Dhabi - Abu Dhabi - Receive on a daily basis any claims raised by participants regarding the transactions performed in the payment systems Analyze each individual claim and document it properly by requesting additional information or data from the relevant entities. Review all documents submitted by the participants such as ATM Rolls and Camera Footage in the case of UAESWITCH to ensure appropriate action is taken against claims disputes and queries. Discuss with the line manager the claims and the outcome of the analysis and inform the concerned participants accordingly. Report the claim and the action taken in the existing electronic register, as per the procedures in place. Monitor the daily settlement executed in the payment systems Deal with any issue that might arise from the settlement and document it properly. Take any required actions and ensure the issues are completely solved as per the procedures in place. Develop and maintain procedures as well as the daily operational manuals. Contri...
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