Standard Chartered Bank - Dubai - Only UAE Nationals to apply to this role: Intermediate level product/processes knowledge on Cash management, Trade Operations (Mainly LCs/ Guarantees and Open Account Finance) Effective interpersonal and communication skills Organized and detail orientated Computer literate with the ability to learn customer service software applications Good analytical and problem solving skills Ability to work under pressure Job Description: All incoming customer calls are responded promptly and the call abandon rate is not below 95% at any point of time. To assist the team responsible for implementing change to achieve market leadership in customer service. To manage the day-to-day delivery of Client Services, to deliver simply first class service and efficiency whilst minimizing risk Accountable for the service and for building relationships with all the clients Responsible for driving initiatives to improve the performance of CSG Responsible for ensuring high quality Client Services...
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