Dubai - Customer Service/Communication Skills: Customer service managers talk, listen and help resolved conflicts with customers. An expert communicator will be able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy. If you are communicating over email or live chat, you will need to be able to write well, with correct grammar. Leadership Skills: Customer service managers will need to motivate the team, work with them to make sure they abide by all company policies and procedures. Patience: Customer service managers might have to deal with confused or irate customers. Having patience will help you stay polite, even in stressful situations. Problem-Solving Skills: You will have to solve customer issues, sometimes without seeing the actual problem first hand. Being able to problem solve with a customer will help your job...
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