Abu Dhabi - You will be : Accountable for supporting clients in securing sales and maximizing revenue by taking ownership of booking queries and seeing them through to completion Accountable for problem solving and troubleshooting system errors experienced by clients, taking ownership and seeing them through to completion Contribute to the handling of customer enquiries in times of mass disruption Handling emails, queues, staff bookings and booking failures Accountable for responding to customer queries received via phone call or e-mail or according to company's communications standards Accountable for the proactive identification of failed bookings and for contacting affected customers with an effective solution Supplier liaison Accountable for resolving assigned disputed bookings and out-bookings through influencing and negotiating with suppliers to achieve a mutually acceptable solution Skills The ideal customer operations and support executive will : A fluent Arabic and English s...
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