Kuwait City - The position is for our Brand- Tadano, dealers for Hydraulics & Truck Cranes. Consult and contribute in technical diagnoses, difficult problems inspections, new model technical launch, equipment and tools performance as per principles guidelines. Participate in Training and evaluating the technical team for technical capabilities or new models launch as inquiries. Support technicians for most difficult repairs in line up with franchise operation guidelines, and inform the other branches for new or similar problems for further proper action. Communicate with manufacture brands head office for any assistance, technical inquiries, and prepare all related reports accordingly. Implement (F1) duties & monitor continuously towards adherence in workshop floor which has a positive impact on Customer Satisfaction trend. Handle all service campaigns, analyze the results & prepare all related reports in coordination with warranty administrator. Forecast for counter measures parts required...
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