Kuwait - Provides Full implementation of EBLA software's applications, to include the installation of hardware ,software and network components , moreover the incumbent will perform basic technical support of company products/systems efficiently meeting customers' expectations and ensuring a maximum satisfactory level of EBLA products and services. Principal Accountabilities Providing moderately-complex to complex first and second level support for FileNet customers via live telephone support, and other support channels as required. Diagnosing customers' technical issues finding solutions to their reported problems Conducting independent case research using company supplied research tools, databases, knowledge bases, etc., Actively and continuously participating in team and department level meetings to exchange technical knowledge via open discussions, brainstorming and transfer of information (TOI) sessions. Effectively utilizing customer support soft skills to maintain a positive worki...
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