Kuwait - Maintain a service appointment list. Obtain the customer's approval and signature after first making sure the customer understands the dealership payment policy. Contact the customer for authorization whenever the repair order needs to be extended beyond the agreed estimate and give him the new total cost estimate and new delivery time. Record the results of the contact on the repair order and any additional instructions authorized by the customer (or the customer's refusal to authorize additional safety related repairs). Follow-up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions. Maintain & Update customers file, (follow-up system) telephoning customers who have not responded to a mailing; assure customer satisfaction by calling customers who have had major repairs carried out on their vehicle. Settling customer complaints promptly. Explaining to the customer work performed and parts replaced when p...
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