Kuwait City - Handle Customer and restaurant complaint and enquiries. Manage complaints received live chat (Tier 2 Complaint), call center calls (Tier 2 call), social media (Routed through Marketing), emails (Info and customer care site). Investigate the reason for complaint and resolve it by calling restaurant and customer reactively and proactively. Follow-up with the restaurant and customer until the customer confirm that the complaint is closed. Handle order cancellation request received from customers. Investigate the reason for cancellations. Send e-mail and informing to the restaurant for cancellation. Process the refund the order amount. Skills Knowledge of customer service principles and practices. Knowledge of CRM Software. Knowledge of food & beverage industries. Time Management Skills. Analytical & Problem Solving Skills. Communication Skills (Written & Verbal). Active Listening Skill Data entry skill Quantitative Skills. Data entry and Typing Skill Customer Ser...
APPLY NOW
more
Latest Kuwait Jobs
