Dubai - - Answering inbound calls, chat, emails with customers online and solve problems and to manage those conversations in friendly, helpful way. - Shaping the customer access strategy whether customers are placing orders, returning orders, checking account status, seeking product knowledge or needing a resolution to a problem. - Serving well informed and diverse customers if will need to adjust to frequent changes in products, services, and technologies while operating in a time sensitive, multimedia environment. - Assisting with the development and continual refinement of the customer service strategy. - Create key performance metrics to measure effectiveness, customer experience and brand awareness. - Managing and reviewing loss prevention tactics. - Performing and providing the reports to management and department involved in process. Skills - Japanese nationality - 1-2 years in call center / customer service management, preferably with retail ecommerce experience (on Japanes...
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