adidas Group - Dubai - Purpose & Overall Relevance for the Organisation: This diverse role will be responsible for a variety of tasks primarily managing the customer orders for a portfolio of nominated accounts or area. Key Responsibilities: Ensure timely and accurate order entry and release of orders for processing. Review of order book to ensure customer requested delivery is achieved. Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services. Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs. Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing. Support business on delivery of sales and financial targets and objectives Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and corres...
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