Technical Implementation Consultant

Job Description:
• Manage the activities of the support and implementation team and continuously improve in terms of customer satisfaction and service quality.
• Establish procedures to ensure ownership, follow-through and appropriate escalation of all customer related issues.
• Establish standard product implementation guidelines ensuring consistency and quality of product/project deployments.
• Overlook and manage standard product implementation projects.
• Recognize and identify potential areas where existing policies and procedures associated with implementations or support require improvement and facilitate the process improvement activity.
• Identify/implement diagnostic and monitoring tools to increase efficiency & effectiveness of support team.
• Implement process to report/escalate/resolve chronic issues.
• Handle customer escalations and serve as the escalation point for all cases.
• Provide Hands-on assistance to engineers on technical issues during escalation as needed.
• Periodically report implementation and support case status.
Essential Requirements:-
• A Bachelors degree in Computer Science or equivalent.
• In-depth knowledge of Microsoft Operating System, preferably an MCSE certification
• Good exposure to support of Web applications running on IIS with databases such as MS SQL, ORACLE, DB2.
• Industry certification such as ITIL, PMP will be a definitive advantage.
• Knowledge of programming tools is an added advantage.
Must Have Skills:
• More than 7 years of experience in IT industry working with large enterprise customers.
• Previous experience in Technical Lead or QA position.
• Experience working with large customers in a customer facing role.
• Able to work independently with minimal direction/supervision.
• Good interpersonal and presentation skills, with the ability to communicate clearly and effectively.
• Good analytical skills, structured and methodical approach.
• Excellent problem solving and decision making.
• Highly organized, with the ability to plan ahead.
• Good technical and professional communication skills, both written and oral.

Job Details

Preferred Candidate

Apply Now - Jobs in Bahrain - Support Services Jobs in Bahrain - Search All Jobs