Kuwait City - Respond to all phone calls from different customers in a professional and polite manner. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way (Log). Provide frequent constructive feedback to line manager in order to improve the customer service experience. Generate customer service related reports when required. Skills Problem solving skills Interpersonal skills Communication skills Ability to break the ice through phone calls by being pleasant and professional at the same time Ability to deal with complex situations with patience and diplomacy Job Details Ref.: JB3469351 Job Location: Al Kuwait, Kuwait Company Industry: Retail/Wholesale Company Type: Employer (P...
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