The St. Regis Doha - Doha, Qatar - Resume ESSENTIAL FUNCTIONS Co-ordinate all activities, operations and running of Front Office - whilst actively displaying a proactive front of house leadership style. Together with direct reports, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times - and harnessing Guest Experience Index (GEI) data is a tool to measure success Provide clear leadership for quality and Process Improvement initiatives aligned with business goals and objectives, maintaining close liaison and support for teams - specifically Six Sigma/Progress Identify opportunities for resources and facilities to be shared between the departments and implement best practices. Maintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning. Set up and maintain a high level of personal servi...
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