Head Of Client Services and Change Delivery, Private Bank

Posted By Gulf Recruitments
Standard Chartered Bank - Dubai - Please view Job Description for details. Location: Dubai, UAE Department: Private Bank Grade: G5 Reports To: COO, Private Bank Job Description JOB PURPOSE Client Services: Lead team of Client Service Managers (CSM) and CSM Team Leaders, to deliver consistent and high-quality service to Private Banking clients. Provide guidance to Front Office teams (Relationship Managers and CSMs) in executing transactions and other client services (e.g., account opening, periodic reviews, credit, payments, investment transactions), in an accurate and timely manner. Facilitate and promote a smooth working relationship of Front Office teams with support functions. Business Controls: Foster an effective control environment. Guide CSMs and CSM Team Leaders to minimize operational risks in the Front Office, including all aspects of documentation control. Implement control measures in compliance with regulations and Group Standards. Drive, implement and promote an effective risk management cultu...

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