Kuwait - Objective: To provide resolution service to problems of Internet Service Customers to accomplish their maximum satisfactions. Responsibilities: 1. Ensure that customers' calls, enquiries, problems, requests & complaints are efficiently, professionally and timely resolved or escalated in order to meet SLAs requirements. 2. Interrogation/Logging of all problems/solutions ensuring their continuous update in order to enhance problem resolution. 3. Maintain routing and re-assigning of problems to others as appropriate while holding overall responsibility for problem resolution. 4. Provide customers with a fast, efficient and professional problem resolution service. 5. Log all problems and their solutions into an electronic Help desk package. 6. Inform customers of known or scheduled problems. 7. Provide out-of-hours support for customers. 8. Undertake other duties as and when required. 9. Display Time flexibility towards shifts as per work floor requirements. 10. To process any...
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