Doha, Qatar - Al Emadi Enterprises is one of Qatar's fastest growing conglomerates. Our portfolio has expanded over the years to include Real Estate, Retail, Hospitality, Industrial and Energy sectors. As Senior CRM Manager, You will be joining the team to help establish, develop, manage and support the growth of the newly created Services Department. Planning, establishing and managing the CRM strategies, program, operations and engaging with key stakeholders, including the leadership of marketing, retail, hospitality and IT to ensure an effective and seamless delivery. Build, implement and grow a multi-faceted loyalty and rewards program while ensuring strategic alignment, brand compliance and a focus on delivering value to customers. Setting up, maintaining and refining the virtual concierge/call center operational strategies by conducting system audits and analyses, performance reviews, tracking emerging trends, capacity planning, and cost/benefit analyses. Managing the HNW/UHNW...
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