Standard Chartered Bank - Al Ain, Abu Dhabi - Please view Job Description for details. Ensure 90% of customers served within 10 minutes wait time at teller queue. Ensure 90% of customers are served within 3 minutes at the counter Deliver service standards as laid out By Bank's policy following the monthly scorecard to evaluate your performance. Maintain service levels on: (a) Overall Teller Service (b) Attentive and helpful in responding to need and following- up on requests (c) Speed in processing transaction across counter (d) Meet & Greet the customer as and when serving customers (e) Support fellow colleagues in handling customers to avoid any conjestion in the Branch (f) Refer at least 5 potential customers per week for cross selling Key Roles and Responsibilities Ensure that controls on cash handling are robust and accuracy in transaction posting , reconciliation and balances of cash Ensure due diligence when alerted to risk/reject markers. Ensure all critical reports, vouchers are generated , checked , cro...
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