Kuwait City - Interact with service centers customers to answer for their questions, clarifications or particular inquires in hospitable manners, support for maintain and raising up customer experience trend. Interact with customers /visitors in hospitable manners to provide assistance or guidance at authority level. Provide general information appropriately such as premises, company locations, offices, Service Managers, or services provided as inquiring considering company policy. Resolve customer queries promptly, within company guidelines, before escalating to higher level if necessary Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability Attend to customer needs, understand their requirements to handle it quickly and forward on responsibly side. Participate in maintaining reception area clean & tidy all the time and do the needful with concerned employee, and full with all hospitable facilities if exist. ...
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