Dubai - Follow up on actions matters as requested by the Management Team. Open, sort, and distribute incoming correspondence, including faxes and email. Prepare responses to correspondence containing routine inquiries Provide phone and electronic support to our customer base Read analyze service reports and determine after service requirements for maintenance and fit outs Coordinate and maintain relationship with client by updating status of their PO’s , issues update Log, track and update client request , record call out / incidents system Issue customer surveys collate survey data responses and create reports Create and maintain support dashboards and dashboards for customers Send inquiries, receiving quotations and negotiation with suppliers Prepare cost estimates , quotations /proposals and send to client Coordinate with engineering teams for service deliveries to our customers Provide feedback on the services /product and make suggestions for improvement Act as a primary point of contac...
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